Privacy Policy & Terms

1. About Island Ease

Island Ease is an online platform that facilitates the booking of tours, excursions, activities, and travel related services in Mauritius. We connect users with verified local operators and service providers, ensuring a seamless experience from booking to activity completion.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use our services. If you are making a booking on behalf of others, you represent and warrant that you have the authority to bind them to these Terms.

3. Bookings and Payments

• •Booking Confirmation: All bookings made through the Site are subject to availability and confirmation. Once your booking is confirmed, you will receive a confirmation email with all relevant details.
• •Payment: Payments can be made via credit/debit card or other available online payment gateways. Full payment is required at the time of booking unless otherwise stated.
• •Secure Payment Platform: Island Ease uses encrypted, PCI-compliant payment gateways to ensure all transactions are secure. All personal and payment details are transmitted via SSL (Secure Socket Layer) and are not stored on our servers.
• •Pricing: Prices are listed in EUR and include applicable taxes unless stated otherwise. We reserve the right to update prices without prior notice.

4. Cancellations and Refunds

• •Customer Cancellations: You may cancel a booking by following the process outlined on our Site. Cancellation policies vary by service provider and will be stated at the time of booking.
• •Refund Eligibility: Refunds, if applicable, will be processed according to the cancellation policy of the service provider. A service fee may apply.
• •Provider Cancellations: In the rare event a provider cancels a booking, you will be entitled to a full refund or offered an alternative, subject to availability.

5. Changes to Bookings

If you wish to make changes to a confirmed booking, please contact us as soon as possible. We will attempt to accommodate changes, but cannot guarantee that they will be possible. Additional charges may apply.

6. User Responsibilities

You agree to:

• •Provide accurate, current, and complete information during booking.
• •Comply with the terms of each service provider.
• •Arrive on time and adhere to any safety or conduct guidelines.

Failure to do so may result in denial of service without refund.

7. Limitation of Liability

Island Ease acts as an intermediary between users and local service providers. While we carefully vet all partners, we are not liable for any injury, loss, damage, or dissatisfaction arising from third-party services. Our maximum liability shall not exceed the total amount paid for the relevant booking.

8. Intellectual Property

All content on www.islandease.mu, including but not limited to text, graphics, logos, and images, is the property of Island Ease or its licensors. Unauthorized use is prohibited.

9. Privacy and Data Protection

• •GDPR Compliance: If you are located in the European Union, your data will be processed in accordance with the General Data Protection Regulation (EU) 2016/679. You have the right to access, correct, delete, or restrict processing of your personal data, and to object to direct marketing.
• •Mauritius Data Protection Act 2017: We adhere to the provisions of the Data Protection Act 2017 of Mauritius. Your data is collected and used solely for the purposes of providing our services and communicating with you.
• •Data Storage and Transfers: We store personal data on secure servers and only share it with trusted service providers when necessary to fulfill your booking. Your data will never be sold or used for unrelated purposes.
• •Privacy Policy: By using our services, you agree to our full Privacy Policy which governs how we collect, store, and use your information.

10. Amendments

Island Ease reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site following changes constitutes your acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Republic of Mauritius. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Mauritius.